Leading Statewide Strategic Planning
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Exercise #1:<br />Drucker Worksheet 5
- Identify your primary customer
- This is an important task for any business. You need it to express clear mission and vision statements.
- A consumer is a CIL's primary customer, but just who IS a SILC's primary customer?
- Identify your supporting customers
- It may include volunteers, members, partners, funders, and other stakeholders