Get to the Core of It: Individual Advocacy
Table of Contents
- CIL-NET Presents Get to the Core of It: Individual Advocacy
- Get to the Core of It: Individual Advocacy
- Introduction
- Overview of Program at SKIL
- Overview of Program at SKIL, cont'd.
- Systems Knowledge
- Show Empathy
- Build Mutual Trust
- Research the Problem
- Prepare for Visit with Customer
- Execute
- Questions & Answers
- Behind the Scenes at SKIL
- Behind the Scenes at SKIL, cont'd.
- Get in the Mud or go off the Cliff
- Hand Holding to Freedom
- Empowering self-advocates
- People First, Paper Last
- Don't be afraid to get burned or embarrassed
- "Believify"
- "Dreamify"
- Questions & Answers
- Wrap Up and Evaluation
- CIL-NET Attribution
Text and Images from Slide
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Behind the Scenes at SKIL, cont'd.
- Unwritten expectation is to be accountable and own your mistakes
- Excuses to the customer: Unacceptable
- Apologies: On the mark
- Be responsible. Learn how to Apologize.