Chief Operating Officer, Solutions for Independence, Winston-Salem, NC

About the position

Overview & Philosophy

Solutions for Independence strives to be a vibrant and active advocate for the inclusion of people with disabilities in communities of their choice. The ideals of independent living and dignity of risk encompass every aspect of our work.  Solutions for Independence employees are held to the highest of standards of service delivery to provide our consumers with the greatest support to achieve their goals.

General Summary

The Chief Operating Officer (COO) for SICIL plays a crucial role in ensuring the smooth functioning and efficiency of the organization. Their responsibilities span various areas, and some of the primary functions include but are not limited to strategic planning, financial management, program management, and resource management. The COO reports to the Chief Executive Officer/ President. This is an exempt position.

Essential functions with or without reasonable accommodation

• Ability to travel 
• Ability to interact with people with disabilities where they live, work or go to school
• Ability to occasionally work long hours and/or weekends
• Ability to communicate effectively
• Ability to manage and supervise a team of individuals

Responsibilities

•  Provide day-to-day supervision, direction, leadership, training and development for direct reports related to services consistent with SICIL policies
• Develop staff training programs, i.e. in-service training and professional development
• Assist in implementation of reasonable accommodations
• Assist in documentation and investigation of consumer complaints
• Monitor and evaluate operational programs and service implementation of all SICIL’s programs
• Analyze and evaluate data related to the work plan goals of assigned staff to ensure goal accomplishment and success
• Lead resource developments efforts which includes, but it not limited to grant writing, donor relations, and fee for service development
• Conduct probationary and annual evaluations with feedback on performance, future goals, and job sustainability
• Assist in maintaining asset inventory at least annually in accordance with fiscal handbook
• Ensure the delivery of the highest quality of SICIL’s services, maintaining data on competencies and service delivery
• Assist in the management of personnel to ensure SICIL’s priorities are accomplished
• Perform any additional reasonable and lawful tasks assigned by the Chief Executive Officer/President 
• Work efficiently and effectively with other employees at SICIL 
• Keep accurate time and effort records on AtlasHR 
• Create an individualized training plan to meet personal development goals

Requirements

• High School Diploma or GED 
• Lived experience with a disability or experience working with individuals with a disability 
• Direct experience with or general knowledge of services and issues affecting individuals with disabilities 
• Ability to effectively supervise and support direct report staff
• Ability to effectively communicate both orally and in writing
• Strong organizational skills and ability to prioritize tasks
• Demonstrates strategic thinking to help solve complex issues 
• Effective communication skills 
• Experience working collaboratively with team members
• Ability to work independently and within a team environment 
• Knowledge of basic computer skills (Word, Excel, Email, Internet) 
• Willingness to travel and work evenings and weekends when necessary

Competencies

• Team Leadership 
• Operational Excellence
• Decision Making
• Organizational Awareness 
• Training Facilitation
• Initiative
• Teamwork
• Strategic/Critical Thinking
• Problem Solving/Analysis
• Customer Focus 
• Communication Proficiency
• Tech Literacy

For more information contact: Mark Steele, Chief Executive Officer, Solutions for Independence, 7744 North Point Blvd, Winston Salem, NC 27106, www.sicilnc.org or 743-333-4202.